Felin Insurance Brokers
Felin Insurance Brokers Limited is a full-service independent insurance broker with a passion for providing professional advice and excellent customer service.
Founded in 2012 and licensed by the National Insurance Commission of Ghana in 2013 under the National Insurance Act, 2006 (Act 724). Felin has established itself over the years as a reliable and trusted insurance partner.
Company Overview
With offices in Accra, Akosombo, Atimpoku, Kumasi, and Spintex Road, Felin is strategically positioned to serve clients across Ghana. The company’s expertise spans various specialist sectors, including Motor, Marine, Fire, Accident, Bonds, Engineering, Oil & Gas insurances and various life policies. Regardless of the type of insurance you need, Felin has the experience and knowledge to provide you with the best coverage.
At Felin, Our team of experienced professionals understands that purchasing insurance can be a daunting task. That is why we provide expert advice to clients on the right insurances to purchase, in terms of appropriateness, limits of cover, and cost. This ensures that clients have peace of mind knowing that they have the right coverage in place.
Felin prides itself on its commitment to providing excellent customer service. The company’s attention to details and willingness to go above and beyond to ensure customer satisfaction is evident in the numerous positive reviews they have received from satisfied clients.
Our mission is to help our clients make informed decisions about their insurance needs and provide them with comprehensive coverage that meets their unique requirements.
We are committed to building long-term relationships with our clients, based on trust, integrity, and a deep understanding of their business. We recognize that our success depends on the success of our clients.
Vision
Our vision is to be the preferred insurance broker in Ghana.
o FELIN believes that for every business to thrive, excellent service should be the cornerstone. We understand that providing exceptional customer service is the key to gaining and retaining clients, and we are committed to providing the highest level of service possible. Therefore, we strive to exceed our clients' expectations in every interaction and build lasting relationships with them.
God-centeredness: Felin Insurance operates with a spiritual foundation, acknowledging the presence of God and striving to maintain a sense of morality and ethical behavior in all aspects of the business.
Client focus: The company's main focus is on acting in the best interests of its clients, providing them with exceptional services and solutions that meet their specific needs and requirements.
Impartiality: Felin Insurance serves all classes of clients impartially, without any bias or discrimination, to ensure that every client receives equal treatment and quality service.
Confidentiality: The company maintains the highest levels of confidentiality when dealing with clients' personal information and business operations, respecting their privacy and security.
Avoiding conflicts of interest: Felin Insurance strives to avoid any conflicts of interest that may arise when dealing with clients, ensuring that its actions are always aligned with the best interests of its clients. The company believes that these core values are key to achieving its mission and building long-term relationships with its clients.
Our competitive strength is built around a highly skilled and dedicated workforce. We have a team of experienced professionals who use specialized systems to provide tailored services that meet the unique needs of our clients.
• Careful analysis of customer needs
• Designing of appropriate and responsive service delivery systems
• Designing of effective programs to develop staff skills.
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